Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive continuous access to our Partnership Portal for a minimum term of one (1) year. All subscriptions are reviewed annually, and may be subject to an increase of £2.00 (GBP), per year. All partners will receive three (3) weeks notice of this change before it's applied.

Your payment details will be stored securely and you'll be charged for each year on the date our partnership was initiated.

Unless otherwise informed, Stringbabies Partnership Subscriptions are auto-renewed at the end of their duration. If you don't want to renew a subscription inform us three (3) weeks before your subscription is due to expire.

 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.